Debt Collection

Tasmanian Collection Service is Tasmania’s premier debt collection agency. We specialize in debt collection for Tasmanian business and we act for everyone. Whether you’re a large corporation, government entity, small to medium business, sole operator or individual we provide a sophisticated, result focused and cost effective, local service.

We act for over 3000 Tasmanian businesses and we know Tasmania and debtors in Tasmania. We collect debts as small as $40 and as large as many thousands and can tailor a program and package to suit your needs and budget.

With 40 staff in three locations within Tasmania we have the experience and manpower to do our best to recover your debt, and using our commission based recovery, if we don’t get a result, you don’t pay commission.

This website also allows full access to your debts, credit reports, and management reporting.

An insight into some of our work
– We collect fines for local government for an intensive 60 days before returning them to our client for specialist legal process.
– We act for clients like libraries and medical practitioners who often want an initial soft approach under our Independent Account Managers division.
– We collect debt from parents of children at many private schools
– We recover Insurance for uninsured drivers who have caused an accident
– For some clients we just ring their debtors on the due date of their account for a small fee.
– For some we just take legal action

What to do next
It you are owed a debt we can help. When you lodge a debt with Tasmanian Collection Service the default may be lodged on their credit record. This action alone provides most debtors with a significant incentive to settle your account. (see ‘How can I lodge a debt on the debtors credit record’ below). Lodging a debt is fast and convenient just give us the basic information and we can start the process. To subscribe today complete the TCS Client Agreement or for further information contact Client Services on (03) 6213 5555.

How do I stay informed?
We can send you regular updates or you can access us through our sophisticated website where you can also lodge accounts.

How do we charge?
Our commission structure enables us to pursue small debts and keep on pursuing debts that can only be paid by instalments. It also allows us to offer a reduction in some circumstances where a larger debt is paid in full or in large instalments. There is no additional charge to lodge a default on the debtors credit record.

How can I lodge a debt on the debtors credit record?
It is very rare in Australia that a debt collection agency is also a credit bureau. For many years we have offered our clients an opportunity to lodge defaults on the credit information file of their debtors. While recovery from some debtors is extremely difficult, very few debtors are happy that they have a credit record which will hamper them obtaining credit into the future. Immediately upon lodgement, we can record a payment default on the debtors credit report in our credit bureau. This action alone provides most debtors with a significant incentive to settle your account.

What information do I need to provide?
Tasmanian Collection Service aims to make lodgement fast and convenient – we do not need you to prove the debt to us. All we need is a basic statement of claim identifying the debtor, address, a contact number, the amount of the debt and to what the debt relates. Additional information such as employment can also be very useful. If your credit agreement allows you to recover commission or overdue interest, this should be added to the account prior to lodgement. We provide a free service to members requiring advice on the design of a suitable credit agreement.

How do we collect?
We will initially undertake an intensive program of timely correspondence and telephone contacts aimed at having the debtor pay the account in full (or if necessary under arrangement). In most cases legal action is not required and commission on money recovered is the only cost of the recovery.

How does Legal Action help?
If the debtor is uncooperative or will not make an acceptable arrangement for payment on a voluntary basis, TCS may recommend the issue of legal action where we believe that such action will lead to the recovery of the account.

TCS charges the cost of the legal action to your account, and upon settlement of the respective account by the debtor, the debtor refunds the recoverable cost.

There are many instances where we recommend against the issue of a legal action particularly in situations where we are aware that previous legal action has been unsuccessful.

Will I lose my customers goodwill by lodging?
Using us will not harm your chances of losing a customer forever. We understand business, and know the value of your reputation and brand. The objective for many of our clients is to recover debts as fast as possible while also retaining the potential for their client to continue to trade with them in the future.

Should I use my solicitor instead?
Some of our clients question should they use their solicitor to collect money. While legal action can be an important part of debt collection, it should be used as a last resort. The objective is to recover money quickly and efficiently. We have access to much more information and understand there is much more to it.

Legal terminology
For definitions of legal terminology click here.