When it comes to debt recovery we are the experts!
TCS handles all aspects of your debt recovery, from the first demand notice through to the conclusion of legal action - we take care of it.

TCS operates on pay for performance commission basis and aims to tailor an approach to meet the individual requirements of our clients.

TCS handle approximately 70% of all mercantile work undertaken in Tasmania. This depth of market penetration has enabled us to build intelligence on Tasmanian debtors that is second to none. Outstanding local knowledge combined with a highly experienced staff means that if anyone can collect your account -TCS can.

We are professional collectors, operating from centrally located offices in Hobart, Launceston, Devonport and Burnie.

At TCS, we are results focused, determined and dependable whilst respecting the values of honesty, integrity, confidentiality and fairness.

To lodge an account with TCS you need only supply us with the debtors name, address and telephone number; the amount of the debt, date, and a brief description of the goods and / or services supplied.

Additional information such as debtor's employment, car registration, known assets, and the name of a relative or friend will greatly increase your chances of a successful recovery.

We try to make account lodgment fast and easy. At lodgment stage we do not require paperwork to justify your claim, but it may be required at a later time if your claim is disputed or requires clarification.

Accounts may be lodged by telephone, fax or through the subscriber services section of this web site.

Tasmanian Collection Service provides cost effective account recovery on a ‘pay for performance’ commission basis.

Commission rates vary depending upon individual client requirements – we aim to tailor our service to provide the best net return to our clients.

Broadly speaking, the commission rate we quote you will depend on the perceived recoverability and size of the debt(s) we are asked to collect. Larger accounts attract commission discounts, while an increased commission rate is more appropriate for clients with a higher proportion of small debts. Rates generally vary between 15% and 25%. It is important for us to not only structure a commission rate our client is happy with, but which allows us to maximise our efforts to collect your money.

In addition to the commission cost, the costs associated with the issue of legal action are charged as per the Tasmanian Court Recoverable Legal Cost Scale. There may also be incidental costs such as those incurred for property or transport searches, but in the main these do not amount to much. As the requirements of every collection are different – we will happily consult prior to incurring these costs – provided we know that is what you want.

Write off fees may apply where an account is withdrawn because it has been lodged in error or where a client reaches a private agreement with the debtor subsequent to lodgment.

By negotiation we will even structure commission packages that are inclusive of legal costs. Tasmanian Collection Service has enormous flexibility to structure a package to suit individual client requirements, and we know that you’ll be happy to pay our commission because we will have provided you with a cost effective account recovery.

Naturally we would welcome the opportunity to quote.

Collection action is undertaken by correspondence and telephone, with field calls being conducted as required on a case specific basis.

Upon the lodgment of an account, a demand notice is sent to the debtor asking for immediate payment. The notice also advises of the recording of the payment default on the debtor's credit file, and may threaten the issue of legal action.

In most cases TCS is able to establish a cooperative relationship with a debtor leading to payment on a voluntary basis. Whilst we always seek to obtain payment in full, the reality is that many accounts are paid by installments. TCS monitors all installment arrangements closely and will resume its collection action immediately upon default.

We aim to keep our clients informed with updates at appropriate junctures in the collection process.

The nature of our business is such that we cannot guarantee the collection of an account. We have individuals on record who choose not to cooperate, and against whom the issue of legal action would be a costly and futile process. Which is another reason to why you should be using TCS. We have the information to know when further action would be a costly mistake!

An account may result in legal action where a debtor is unwilling to enter an acceptable payment arrangement.

At TCS, we take great care in our assessment of files proceeding to legal action, and will recommend the issue of legal action where we believe that it will be instrumental in the recovery of an account. Prior to the issue of legal action TCS makes whatever enquiries it considers necessary to ensure that once we have obtained Judgment we also have a strategy to enforce the repayment of the debt.

Obtaining Judgment from the Court is the easy part
- getting paid takes skill!

Costs associated with legal action are billed to our clients at the time the action is initiated. The majority of costs associated with legal action are recoverable from the debtor, and are refunded at the successful conclusion of an action.

See our section on legal terminology for more information on the legal process.