businesses ask their customers to complete a credit application form when
applying for an account. Astute businesses also conduct an independent
The TCS Credit Bureau is the most comprehensive credit database available
on the Tasmanian population. Information contained in our credit bureau
is maintained in accordance with the Privacy Act 1988.
Provided that you are registered with TCS and hold appropriate authority
from the credit applicant, we provide instant access to quality information
which will assist you to make the right business decision.
With details of over 65,000 payment defaults and 150,000 credit enquiries
recorded each year, credit reporting through TCS is the most cost-effective
way a business can minimise the risk of incurring a bad debt. Reports
are available from as little as $5.50 (inc GST)
reports consist of 4 basic sections:
used to identify the subject:
name (and any known alias names), Sex and Date of Birth or
name and Registration Date
two known addresses
or occupation if self employed.
When a credit
provider obtains a credit report on an individual for consumer credit
purposes, a TCS credit report may include the following information:
A consumer is entitled to record comments on their credit file pertaining
to information held in the file
Consumer Credit Defaults
A record of any consumer defaults lodged with TCS for collection
in the past 5 years, whether the account has been paid, and if so, whether
the account was paid voluntarily or as a result of legal action.
is recorded each time a consumer credit report file is accessed. Past
enquiries are a valuable history of credit activity.
credit provider obtains a credit report on an individual or business/company
for commercial credit purposes, a TCS credit report may include the
Subjects are entitled to record comments on their credit file pertaining
to information held in the file
Commercial Credit Defaults
A record of any commercial defaults lodged with TCS for collection
in the past 5 years, whether the account has been paid, and if so,
whether the account was paid voluntarily or as a result of legal action.
is recorded each time a commercial credit report file is accessed.
Past enquiries are a valuable history of credit activity.
record information is information obtained from public information sources.
Information in this section includes:
of other default information known to TCS including
all Claims issued for debt in the Tasmanian Courts
Details of known securities lodged against a subject, including Bills
of Sale and Debentures.
If you wish
you may view a sample report on an individual,
or sample report on a company/business
in a separate window.
you request a credit report from TCS, you will be asked to select the
sections that you would like included in the report. These sections are
Public Record, Commercial Credit Details, and Consumer Credit Details.
section of an individuals credit file may only be accessed where
an individual is applying for credit as a private consumer. Credit terms
should be greater than 7 days.
The following authority commonly appears in credit application forms,
and is considered appropriate for such purpose.
The applicant (and guarantors) in completing this application authorises
<<Business Name>> to disclose information contained herein
to a credit reporting agency and to obtain consumer or commercial information
permitted by the Privacy Act from a credit reporting agency and to use
such information in order to assess the application for credit, and
further to verify account references provided in support of this application.
These authorities shall remain in force for the duration of the credit
authority is not required to access the Commercial or Public Record sections
of an individuals credit file, however the individual must be reasonably
aware that this type of report may be undertaken. Authority is also not
required to access the credit file of a business.
identification of the credit applicant is essential.
When conducting a TCS credit check you will be asked to provide the following
name and address
of employment / occupation if self employed
amount of credit being applied for (or credit limit in the case of a
should be requested from the credit applicant in the course of completing
the credit application form.
Collection Service will collect information about individuals for the
primary purposes of providing credit reports, issuing credit related publications,
collecting debts, and sundry other credit related services.
Tasmanian Collection Service recognises and accepts the requirements of
the Privacy Act 1988, specifically Parts 111A and Part X in relation to
Credit Information and the National Privacy Principles respectively.
Tasmanian Collection Service will not collect personal information about
an individual unless it is necessary for one of our functions or activities.
The information will only be collected by lawful and fair means and not
in an unreasonably intrusive way.
Information may be collected from a variety of sources, including, from
the individual direct, from publicly available information such as the
Magistrates Court or the Insolvency and Trustee Service Australia, or
from authorised credit providers or authorised third parties.
Tasmanian Collection Service will not disclose information about individuals
unless it is directly related to our functions or activities or it is
related to the primary purposes of collection of that information and
an individual would reasonably expect the information to be disclosed
for that purpose, or, the individual concerned has provided consent.
This company will take reasonable steps to ensure that the personal information
held about individuals is complete and up to date. Personal information
contained on credit information files is only held for a period of maximum
of 5 years with the exception of bankruptcy data (7 years).
Reasonable steps are taken to ensure that personal information held is
secure from unauthorised access.
An individual can access their personal record with Tasmanian Collection
Service. Information held on credit information files can be accessed
for a small fee. No fee is payable where the request relates to an
individuals refusal of credit, or is otherwise related to the management
of the individuals credit arrangements. All requests for access must be
in writing. Application Forms for this purpose are available from Tasmanian
Collection Service offices.
An individual can apply to Tasmanian Collection Service for a copy of
their file or to change any incorrect information on their file by writing
to the following address enclosing their fee (if applicable) and enclosing
a copy of acceptable photo identification:
Tasmanian Collection Service
GPO Box 814H
Hobart TAS 7001
held on the TCS credit bureau is maintained in accordance with the Privacy
Act 1988. Access to consumer credit files is only permitted where
a credit provider holds an appropriate authority from the subject, and
such access is for the purposes of evaluating an application for credit.
Unless you are assessing an application for consumer credit, the
legislation does not directly affect access to commercial credit, or public
Key requirements of Part IIIA of the act include:
on the type of information which can be held on a person's credit information
file by TCS.
on the length that TCS can hold information on a file.
on who can can obtain access to a consumer credit file from TCS. Generally
only credit providers may obtain access and only for specified purposes.
Real estate agents, debt collectors, employers, general insurers are
barred from obtaining access to consumer credit information.
on the purposes for which a credit provider can use a consumer credit
report obtained from TCS. These include:
assess an application for consumer credit or commercial credit (although
consent must be given if a consumer credit record is used to assess
an application for commercial credit, or a commercial report is
used to assess an application for consumer credit)
assess whether to accept a person as guarantor for a loan applied
for by someone else
collect overdue payments
disclosure by credit providers of credit worthiness information about
an individual, including a credit report received from TCS, except in
specified circumstances. These include:
the disclosure is to another credit provider and the individual
has given consent
a mortgage insurer
a debt collector (but credit providers can only give limited information
contained in or derived from a credit report issued by a credit
of access and correction for individuals in relation to their own personal
information contained in credit reports held by credit reporting agencies
and credit providers.
information on your obligations under the privacy act, please consult
the privacy commissioners
compiled the following list of common questions and traps that you should
be aware of when assessing a credit application using credit report information
we may report a name as 'Unknown' or 'New Record', the credit provider
should not automatically assume that the credit applicant is necessarily
a good credit risk. Failure to locate a credit file may result from
incorrect spelling, incomplete information, or the use of an alias name.
Further checking should be carried out on the applicant.
enquiries particularly from financial institutions may indicate possible
and Hospital accounts received do not necessarily indicate that prospective
customers would not fulfill credit contract obligations, however may
indicate that they are poorly organised.
- It is
difficult to establish the credit worthiness of proprietary limited
companies, particularly if they are newly formed. Knowledge of the directors
is vitally important. If you are about to issue credit to a business
or company, you may be interested using our Trade Referencing service,
which provides useful background information on proprietors/directors
of the business or company.
provide credit to a business if you knew that the proprietors or directors
had a history of nonpayment.
TCS Trade Referencing allows you to peel back the veneer of a business
and look inside.
To conduct a TCS trade reference you simply need to fax your completed
Account Application Form to TCS requesting a trade reference on your fax
In return TCS will provide:
- A credit
check on the business or company
- A credit
check on each of the proprietors or directors, and
- A report
from up to 3 nominated trade references
find out if your applicant meets the payment terms of their other suppliers,
average monthly spend, whether an account has ever been placed on STOP
or if the other suppliers are aware of any other problems you should know
We aim to
return your completed TCS Trade Reference within 3 working days
Request Further Information