Application for Financial HardshipMichael Cretan2019-11-19T20:02:40+10:00
TCS Financial Hardship Policy
Tasmanian Collection Service understands that some of our customers may be experiencing financial difficulty or hardship due to a number of different life events such as illness, change in income, relationship breakdown or emergency events like natural disasters. Our team is committed to working with vulnerable customers in our community who are experiencing genuine financial hardship and will do so in a fair, considerate and compassionate manner.
Lodging a Financial Hardship Application
An application for financial hardship can be made by
Visiting our website and downloading the financial hardship application form (below) and emailing to us at [email protected] or posting it to PO Box 814 Hobart, 7000.
By emailing [email protected] or calling our office on 03 6430 3783 and asking for a form to be emailed or posted to you.
Approval of a Financial Hardship Application
Tasmanian Collection Service acts on behalf of a number of different creditors all of whom have varying criteria in their hardship policies. Tasmanian Collection Service is bound to act in accordance with the hardship policy of those creditors, and for this reason our policy is deliberately fluid to ensure we align ourselves with our client’s expectations. Within 20 business days of the receipt of the application, we will confirm the outcome of any referrals to a specific creditor.
Financial Counselling is a free service offered by community organisations, community legal centres and some government agencies.
The National Debt Helpline 1800 007 007 is a not for profit service available to assist people tackle their debt problems. Further information can be found at www.ndh.org.au
The Australian Financial Complaints Authority (AFCA) helps individuals and small businesses to resolve complaints about financial products and services. More information can be found on their website www.afca.org.au
Download our application for financial hardship now
Click the icon below to download our application for financial hardship. Once completed, please email it to [email protected], or print and post to PO Box 814 Hobart, 7000.