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Debt Collection2019-11-24T20:25:39+10:00

No recovery, no commission

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Questions?

What will TCS charge?2019-11-17T18:25:21+10:00

Tasmanian Collection Service charges an Annual fee of $88.00.

Can I add collection costs onto the debt I am lodging?2019-11-17T18:25:21+10:00

Yes. Providing you have a clause for this in your credit agreement which has been signed by your customer.

When should I lodge a debt for collection?2019-11-17T18:25:21+10:00

If your debt is overdue and you are not receiving a response from your customer, then it makes sense to hand it over to the experts. The sooner we can get on to it the more likely we will be successful.

What information do I need to provide?2019-11-17T18:25:21+10:00

Tasmanian Collection Service aims to make lodgement fast and convenient – we do not need you to prove the debt to us. All we need is a basic statement of claim identifying the debtor, address, a contact number, the amount of the debt and to what the debt relates. Additional information such as employment can also be very useful.

How do I lodge a debt?2019-11-17T18:25:21+10:00

Tasmanian Collection Service will accept debts lodged via our website, over the phone or by mail. Whatever works for you, works for us.

How do I stay informed?2019-11-17T18:25:21+10:00

The easiest way to stay informed is by accessing our easy to use client website portal, this is available to you 24/7. Your Account Manager will also keep you up to date via regular reports.

Should I use my solicitor instead?2019-11-17T18:25:21+10:00

Some of our clients question whether they should use their solicitor to collect money. While legal action can be an important part of debt collection, it should be used as a last resort. The objective is to recover money quickly and efficiently.  Our database of information is second to none in Tasmania.

Will I lose my customer’s goodwill by lodging a debt?2019-11-17T18:25:20+10:00

Using TCS will not harm your chances of losing a customer forever. We understand business and know the value of your reputation and brand. The objective for many of our clients is to recover debts as fast as possible while also retaining the potential for their client to continue to trade with them in the future.

How will TCS collect the debt?2019-11-17T18:25:20+10:00

We will initially undertake an intensive program of timely correspondence and telephone contacts aimed at having the debtor pay the account in full (or if necessary, under arrangement). In most cases legal action is not required and commission on money recovered is the only cost of the recovery.

How does legal action help?2019-11-17T18:25:20+10:00

If the debtor is uncooperative or will not make an acceptable arrangement for payment on a voluntary basis, TCS may recommend the issue of legal action where we believe that such action will lead to the recovery of the account.
TCS charges the cost of the legal action to your account, and upon settlement of the respective account by the debtor, the debtor refunds the recoverable cost.
There are many instances where we recommend against the issue of a legal action particularly in situations where we are aware that previous legal action has been unsuccessful.

What is a Claim?2019-11-17T18:25:20+10:00

A claim (also known as a summons) is a formal document issued by the court to the Defendant (debtor) to attend court on a specified date to answer a charge taken by the Claimant (creditor). Upon receipt of a summons the defendant has 21 days to lodge a defence.

What is a Defence?2019-11-17T18:25:20+10:00

A defence is the defendant’s formal advice to the court that they are not prepared to admit the creditor’ Claim. Defended matters under $5000 will usually be transferred to the Small Claims division of the Magistrates Court (Civil Division), other matters will remain in the jurisdiction of the Magistrates Court. Most Claims proceed to Judgment without a defence being lodged.

What is a Judgment?2019-11-17T18:25:20+10:00

If no defence is filed with the court the plaintiff is entitled to request the court to enter a default Judgment. The Judgment is recognition by the court that the debt is due and empowers the plaintiff to seek recovery of the debt with the authority of the court. This may be done by a number of means.

What is a Garnishee?2019-11-17T18:25:20+10:00

A Garnishee is an instruction from the court to a paymaster to deduct regular instalments from the debtor’s wage and to pay these to the Court. Where the debtor is known to work on a contract basis a Money Due Garnishee may be issued ordering the party for whom the debtor contracts to pay all money owed, (up to the amount of the debt) directly to the court.

What is a Warrant of Execution?2019-11-17T18:25:20+10:00

An instruction by the court to the Bailiff to take possession of goods, and to sell those goods to satisfy the debt. The Bailiff will not seize any object which may be considered as tools of trade, clothing, bedding or basic household effects.